To report items needing repair during working hours, residents should call their property office:
New Bern Towers - 252-638-3663
Trent Court - 252-633-0800
Emergency Work Orders - After Normal Work Hours
In the event of any one of the emergencies below, residents should call 252-271-0800.
Fire and Police calls = 911
Main sewer line stop up
Electrical shortage: switches or receptacles sparking or smoking
Toilet stop up or won't flush: Until 10 PM and only has 1 toilet
Waterline break inside of the unit
Busted water heater
Smoke/CO Detector: Beeping or going off
Door and window locks = Resident cannot secure unit
No heat: From October 15 - April 15
Gas smell inside or outside of the unit
All other calls should be referred to be addressed on the next business day.
Traps under sink leaking (put a pan or bucket under to catch the water until next business day)
Dripping water spigot
Breaker in panel box not holding (does not include the main breaker)
The maintenance department responds to work orders requested by residents. Our maintenance department also provides routine, preventive, and emergency maintenance work to ensure decent, safe, and sanitary housing for NBHA residents.